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Updated: Jul 20, 2026
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SAP C_C4HFSM_91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate – SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Recommended Training: | SAP Learning Hub |
| Exam Registration: | SAP Training and Certification Portal |
| Sample Questions: | SAP C_C4HFSM_91 Sample Questions |
| Exam Way: | Online proctored exam or authorized test center |
| Official Syllabus URL: | https://www.sap.com/training-certification.html |
SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Topic 2: Mobile Field Execution | - Service order execution and reporting - Mobile app usage and technician workflows |
| Topic 3: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 4: Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
| Topic 5: Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.
A) Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
B) Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
C) Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
D) Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
E) Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
2. As a service planner, you are viewing the list of best-matching technicians. What information is displayed? Choose Two correct answers.
A) Booked assignments
B) Missing skills
C) Work time pattern
D) Availability status
3. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the service call
B) Click on the navigation icon within the activity
C) Click on the navigation icon within the home page.
D) Click on the navigation icon within the equipment
4. Where do I find complete documentation about SAP FSM? Choose the correct answer.
A) documentation.coresystems.net
B) docs.coresystems.net
C) documents.coresystems.net
D) helpfiles.coresystems.net
5. Which possibilities are offered in FSM to limit the amount of data which is synced to the mobile app?
Choose Two correct answers.
A) Make permissions more restrictive in the User group of the affected user
B) Configure I Days Since Last Change To Mark Obsoletei and 'Visibility Days' Settings in the Company Settings section.
C) Use Data Sync Rules
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A,C |
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