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Updated: Aug 26, 2026
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Salesforce BA-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | BA-201 |
| Exam Format: | Multiple-choice, Multi-select |
| Real Exam Qty: | 60-65 |
| Exam Price: | USD 200 |
| Exam Duration: | 105 minutes |
| Passing Score: | 72% |
| Certificate Validity Period: | 2 years |
| Available Languages: | English, Japanese |
| Recommended Training: | Prepare for Your Salesforce Business Analyst Credential Cert Prep: Salesforce Business Analyst |
| Exam Registration: | Pearson VUE Kryterion Webassessor |
| Sample Questions: | Salesforce BA-201 Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | No mandatory prerequisites; recommended 2+ years of business analysis experience and familiarity with Salesforce platform |
| Official Syllabus URL: | https://help.salesforce.com/s/articleView?id=005298939&language=en_US |
Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback - Support development teams with clarification |
| User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Write clear, testable acceptance criteria - Define components of a well-formed user story |
| Customer Discovery | 17% | - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs |
| Business Process Mapping and Optimization | 12% | - Design optimized processes aligned with Salesforce - Identify improvement opportunities - Map existing business processes - Validate process designs with stakeholders |
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories |
| Collaboration with Stakeholders | 23% | - Plan discovery activities based on stakeholder groups - Identify stakeholders and build effective relationships - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams |
Salesforce Certified Business Analyst Sample Questions:
1. Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?
A) Research the background of the client's Salesforce team.
B) Navigate the client's online purchasing process.
C) Develop preliminary technical specifications.
2. Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
A) Start project work for the operations team.
B) Proceed with the sales team's project as planned.
C) Include the operations team during discovery.
3. The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?
A) Business Process Modeling Notation (BPMN)
B) Universal Process Notation (UPN)
C) Unified Modeling Language (UML)
4. Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."
A) Monster
B) Helper
C) Challenge
D) Victory
5. Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
A) Capability model
B) SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
C) Value stream map
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |
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