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Salesforce Arch-301 Exam Overview:

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Salesforce Certified B2B Solution Architect Sample Questions:

Question 1

Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamlesscustomer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?

A. Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce
B. Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce
C. Phase 1: Sates Cloud -- Phase 2: B2BCommerce -- Phase 3: Salesforce Field Service
D. Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce

Question 2

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A. Select an AppExchange app that sends a survey to each customer after a work order is completed.
B. Use the existing survey tool by integrating the responses to Case number and User record.
C. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
D. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.

Question 3

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers

A. Prioritize the transformation of activities related to customers' interactions.
B. Explain how the program contributes to the business's goals.
C. Create project plans for each of the projects that will be on the roadmap.
D. Identify the high-level workload capacity and planning of the IT and Legal teams.
E. Prioritize the transformation of activities involving the least development.

Question 4

Universal Containers is in the process of implementing CPQ and Billing whileintegrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project.
Which area should a Solution Architect look to receive feedback on at the earliest?

A. Product and Pricing structure setup in CPQ
B. Pricing sync between CPQ and ERP
C. Modifications required to ERP for integration purposes
D. Invoice capabilities in ERP to accommodate billing

Question 5

P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities.P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process withweekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.
What are two viable options a Solution Architect should explore in more detail with theclient?
Choose 2 answers

A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware.
B. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.
C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.
D. Leverage Shield Event Monitoring incombination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.

Solutions: