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Updated: Jul 19, 2026
No. of Questions: 103 Questions & Answers with Testing Engine
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Avaya 3000-2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications |
| Exam Number: | 3000-2 / 3000.2 |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Exam Format: | Multiple Choice |
| Passing Score: | Not publicly disclosed by Avaya |
| Real Exam Qty: | 90–103 |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) - SME Communications Avaya IP Office Platform Certifications |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya IP Office Administration and Maintenance Avaya SME Communications Support Training |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | Avaya 3000-2 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No mandatory prerequisites; recommended: Avaya official training and hands-on experience with IP Office / SME Communications solutions |
| Official Syllabus URL: | https://www.avaya.com/en/support/training-certification/ |
Avaya 3000-2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SME Communications Solution Architecture | 20% | - Solution Design Principles
|
| Installation and Configuration | 30% | - Application Configuration
|
| Security and Administration | 15% | - System Management
|
| Maintenance and Troubleshooting | 35% | - Backup, Restore & Upgrades
|
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
1. A customer is running SIP phones that are locked down to G.729a. What is the bandwidth used for the speech of ten simultaneous calls?
A) 63 Kbps
B) 80 Kbps
C) 560 Kbps
D) 640 Kbps
2. A customer is installing an IP500v2 with one hundred 1600 series IP Phones. The customer has an existing Juniper VPN gateway for their remote workers and would like to provide hard phones for their remote workers to login at home. Which two are needed to accomplish this? (Choose two.)
A) Modified 46vpnsettings.txt file
B) 1616 IP Phone with VPN software
C) VPN gateway for each remote worker
D) 4620 IP Phone with VPN software
E) VPN Phone license for each remote worker
3. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)
A) IPOCCR Management Service
B) IPOCCR Data Analyzer Service
C) IPOCCR Physical Wallboard Service
D) IPOCCR Real Time Calculation Service
E) IPOCCR Database component
4. Which two cards can give the IP500 control unit the full ability to interface to a T1/E1 ISDN trunk without additional licenses? (Choose two.)
A) ISDN-U
B) IP 500 PRI-U
C) Voice Compression Module
D) Legacy Carrier Card
E) PRI 24/30
5. When implementing a fully integrated multi-site network using only IP500s, which licenses will be required to be on all sites?
A) Preferred Edition - Messaging
B) Advanced Small Community Networking (SCAN)
C) IP500 IP Office Multi-Site Network (MSN)
D) IP500 Voice Networking Channels
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,D | Question # 3 Answer: A,B,D | Question # 4 Answer: D,E | Question # 5 Answer: D |
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